01 / YOUR KNOW-HOW
01Answers start with your facts.
Services, pricing rules, policies, and service area come from your team — not a made-up script.
AI FRONT DESK FOR LOCAL SERVICE BUSINESSES
The front desk that knows your business.
Latchbird is in development for U.S. local service teams. Its first planned channel is business-specific website chat, designed to answer from owner-provided details and make human follow-up clear.
Made for the moments your team is busy doing the work.
latchbirdA MORE HELPFUL FIRST HELLO
Website inquiryIllustrative workflow
I have a question about your services.
I’ll use the details your team has provided. If a person needs to step in, I’ll flag it for follow-up.
BUSINESS PROFILEOWNER-PROVIDED
Services Pricing rules Policies & service area
GROUNDED IN YOUR DETAILS
A person stays in the loop
Illustration only · not a live product screen
FOR THE PEOPLE WHO KEEP THINGS RUNNING
NOT ANOTHER GENERIC CHATBOT
Your business has its own way of doing things. Your front desk should, too.
Latchbird is designed to work from the information you provide: what you do, where you work, how you price, and how you speak to customers.
See the first product scope02 / YOUR TONE
02Sound like your business.
Set a preferred tone so customer conversations feel like a natural extension of your team.
03 / HUMAN BACKUP
03Know when to hand it over.
Urgent, complex, or uncertain inquiries should be clearly flagged for a person to follow up.
THE LATCHBIRD APPROACH
From “hello” to a clear next step.
When the product is ready, each website inquiry is meant to move with care — and leave your team with the context they need.
Answer
Respond to common questions from your business profile.
Understand
Gather the details that help qualify an inquiry.
Hand off
Flag requests that need a human response.
Keep context
Give the owner a summary to review later.
Planned product workflow. Website chat is the first channel in scope.
A CLEAR STARTING POINT
Start where your customers already are: your website.
The first product scope is business-specific website chat: answer from owner-provided details, qualify an inquiry, and make human follow-up visible to the business.
WEBSITE CHAT · FIRST CHANNEL IN SCOPE
Not available in this version
Phone calls SMS & social messages Calendar booking & sync Outbound reminders & follow-ups
Appointment booking, cancellation, and rescheduling are not available yet.
FOR THE PEOPLE BEHIND THE BUSINESS
Let’s make room for the work only you can do.
Tell us what your customers ask, and what a better first response would look like for your team.
Email Latchbirdlatchbird-46jxsb@polsia.app